Knowledge Management & Internal Communications Leader
Employees don't care whether an answer came from internal communications or the knowledge base. They care whether they can find it, understand it, and trust it.
I build the systems that make that possible, and help the people inside them grow.
~$270K
in projected annual savings from modernizing 1,400+ enterprise policies.
15% → 100%
newsroom social media adoption from a digital team I built from scratch.
84% growth
in page views following a website redesign I led.
25%
life in content search success.
I help organizations create
Knowledge People Can Find
Most organizations don't have an information shortage.
They have a clarity problem.
I use real employee search data to see where people get stuck, then rebuild the content, standards, and governance so answers are easy to find and trust.
At Gilead Sciences, I lead HR content strategy for their ServiceNow portal. I turned 30,000+ employee searches into a roadmap for the content people need most and helped bring 1,400+ policies under one governance framework, which is projected to save about $270K annually.
My cross-functional work improving the employee content experience has earned multiple internal honors.
Communication People Act On
A message only works if it survives the distance from leadership to the front line.
I shape communications that stay clear through every layer and create content people want to open.
I've advised hospital CEOs, partnered with lawmakers, and created the narrative strategies that helped secure North Carolina's Medicaid expansion and historic education legislation.
At GSK, my campaigns lifted enterprise conference participation 20%, and my video and gamification strategies earned global company recognition.
Knowledge Ready for AI
AI assistants are only as good as the content underneath it.
I build the accurate, well-structured knowledge foundation that lets AI give answers employees can trust.
I'm leading Gilead HR's effort to expand AI in content development and analysis, including bringing in Synthesia for scalable video.
I've also applied AI-enabled approaches to discoverability, including a global content operating model that lifted search success 25%.
Content Leadership Across INDUSTRIES
from reporter to enterprise leader
I build from zero.
I'm happiest turning nothing into something.
A newsroom that went digital-first.
At WINK News, I built a digital content team that didn't exist before. I took the newsroom from 15% to 100% social media adoption, then led a website redesign and mobile app launch that grew page views 84% and users 88%.
A crisis information hub.
When COVID-19 hit, I conceived and launched a healthcare information hub that translated fast-changing policy into clear stories and helped change public perception of healthcare workers.
A platform, not just a newsletter.
I rebuilt the newsletter for Gilead's Black employee resource group into an agency-quality communications platform with stronger storytelling, creative direction, and executive messaging.
Teams that grow.
I've hired, coached, and mentored writers, video producers, and designers, including a team that ranked among the top digital newsrooms in a 68-station network.
how i think
Ideas for a clearer enterprise.
The Best Internal Communicators Work a Beat
The most valuable newsroom skill communicators can bring into an organization has little to do with writing. It is the discipline of staying close to the people, issues and context that shape the work.
Is Your RAG Leaving Your Knowledge Base Exposed?
AI success depends on the quality of the underlying knowledge. Retrieval cannot solve outdated, contradictory or poorly governed content.
The Cognitive Load Tax
Information friction drains attention and slows action. Better content experiences begin by respecting how people actually process information.
Frequently Asked Questions
-
Start with the content, not the tool. Find the topics employees ask about most, make sure each one has a single accurate, current answer with a clear owner, and retire the duplicates. An AI assistant built on that foundation earns trust; one built on content debt loses it on day one.
-
Look at what they search for. Searches that return nothing, the same question searched several different ways, and HR tickets asking questions your site already answers all point to a findability problem. At Gilead, analyzing more than 30,000 employee searches showed exactly where people were getting stuck.
-
Opens and clicks tell you a message was seen, not that it landed. The real test is whether people understood it and acted on it: they enrolled, joined, adopted the new tool, or stopped asking the same question. At GSK, we measured participation, and our campaigns lifted enterprise conference participation 20%.
-
Because employees experience them as one thing. Every question they ask comes down to the same test: can I find what I need, and do I understand it?
-
It's the hidden cost employees pay in time and attention when content is duplicated, outdated, or hard to find. Most organizations never measure it. I built an assessment that does.
-
It means content that's accurate, current, clearly owned, and structured so an AI assistant can find the right answer. If employees don't trust your intranet, they won't trust an AI built on top of it.